Jack of all trades master of none?

Not us! We are masters of one!
Our expertise and key focus is on every business process from the day an account falls due to the final outcome. Unlike our competitors we do not hedge our bets on supplying other applications, we just focus on NEXUM and you.

Watch a live Webcast at 10 a.m. on Friday to learn more

Services

Needs Analysis, Justification and Fit. Prior to contract we take time to understand how NEXUM could benefit your business. We take the time to work with you and recognise key areas of business improvement. Replacing the tools you use today with NEXUM must provide substantial business benefits. Equally important is 'fit'. NEXUM must fit the way you work and fit your technical structure.

Our services are split into two main areas:-

• Operational

• Technical

Operational Services include:

1. Pre-installation requirements analysis

2. NEXUM configuration

3. Collection strategies review and design

4. Training

5. Project Management

6. Business analysis

7. Product operational support

Our Technical Services include:

1. NEXUM Product Implementation

2. Data Conversion from existing systems

3. Integration with existing accounting, ERP and CRM systems

4. Integration with your telephony system

5. Data Import and Export

6. Product technical support

As we only focus on NEXUM and NEXUM is all about 'cash collection' all our staff are focussed on you and your business. We have no call centres in India, we do not outsource any services nor do we have accounting, case management, conveyancing, personal injury nor contract management products to divert our energies!

Ten point snapshot of NEXUM Services

1. We are specialists in cash collection, we come from agencies and law firms in the late 1980's. Our most recent member of staff was a collections manager at EMAP PLC.

2. We use proper systems to help us manager products and support, everything is organised and effiecient.

3. We build up an intense level of knowledge about every client, from their business processes through to the key people and their priorities.

4. We do not care about case management, conveyancing, probate or personal injury processes, we just DO collections - so NO member of our team is shared across a range of products.

5. We contract to a service level agreement with you, it is very specific and detailed and covers all your requirements.

6. We offer a disaster support services to clients, just in case their systems go down.

7. We can tailor our support to meet your operational requirements and hours of work.

8. Our support covers free upgrades of the product to the latest available version.

9.NEXUM is available in Oracle or SQL Server database formats, our people are qualified and have the knowledge to support you

10. Every Friday the management team meet to ensure that our proven procedures are providing clients with the highest levels of support - it is that important to us (the meetings are very short!)
 

We are THE

Collection people